FAQ

Does our mask kill COVID-19?

Our fabric is currently being tested for effectiveness against COVID-19 However, our mask has shown to kill bacteria and fungi upon contact with the fabrics, as well as providing particle filtration from 5 microns and larger.

How do I wash my mask?

We recommend washing your mask once a week to remove any oils that may hinder the nanoparticles bacteria fighting capabilities. Additionally, our masks can be washed over 260 times in a regular laundry cycle, but to be safe you can hand wash them in warm water to make it last longer.

How long will it take to ship my mask?

We ship using Express shipping, which will take between 2-4 business days.

What is the mask made of?

Made from Spandex: 78 % Polyamide + 22 % Elastomer, Coated/Plated 76 % Pure Silver

How do I order bulk quantities?

For orders of 100 masks or more, please email info@silvernanofacemasks.com

 

Orders 

How do I place an order? 

Shopping with Silvernanofacemasks is easy!

  1. Browse the store using the menu or search bar to view your desired products.
  2. To add items to your cart, click on “Add to Cart” with your desired quantity.
  3. Click "Checkout" to finish shopping, or "Continue shopping" to continue browsing.
  4. To review your items, click "View Cart" or click on "Cart" located at the upper right corner of the page.
  5. If you have an applicable promotion code, enter it in "Discount code" and click on "Apply". Changes will take effect once you have successfully entered the code.
  6. When you're ready to place your order click on "Checkout" and your order summary will appear for review. Alternatively, you may click on "G Pay" or "Paypal" to check out instantly through Google Pay or Paypal respectively.
  7. Fill in your Email address or phone number. Fill in your preferred Shipping Address, Shipping Method.
  8. Click on "Continue to shipping" to view and select shipping options. Click on your preferred Payment Option then click on "Place Order" to proceed with the payment.

 You will receive a confirmation email shortly after you have successfully placed your order.

How long does my order take to be processed?

Orders are processed within 1 to 2 business days of receipt (processing time does not include weekend days).  Orders placed on Saturday and Sunday will be processed the following Monday.

Orders are processed and shipped on business days only (Monday to Friday, excluding public holidays and weekends).

How do I know if my order went through?

Orders are confirmed once payment has been completed. You should receive an order confirmation within 24hrs. You may also view your order status online via Your Silvernanofacemasks Account. 

Our customer service will do our best to assist you via telephone, email, or WhatsApp.

 I need to change something on my order. How can I do this?

We highly suggest that you review your bag before checking out. 

Please contact our Customer Service team here with your query or order change request and we will do our best to assist you.

I am having issues using the coupon/voucher code?

Please check the terms and conditions of the voucher regarding redemption eligibility (expiry date, Beauty Pass Status, exclusions, etc) and to see if it's applicable to the items in cart.

Please note that coupons cannot be used concurrently with other discounts/promotions and loyalty rewards redemption.

 

PAYMENT

What forms of payment do you accept?

Any of the following payment options are available on our website:

Credit Card: We accept Visa, Mastercard and American Express. You may select these options during check out.

PayPal - Choose to pay securely through PayPal with your debit card or credit card. Registration is free and easy. For more information about paypal, visit their website.

Apple Pay: Apple Pay is only available on Safari on iOS 12.1 or MacOS 10.14.1

Shopify Pay: Shopify Pay remembers your shipping and billing information so you'll be able to check out faster. Simply opt-in to "Save my information for a faster checkout" to use Shopify Pay.

Google Pay: To use Google Pay,

 

SHIPPING

Do you ship to my country?

We can ship anywhere in the world

Deliveries are from Monday to Friday 9AM to 6PM. (Excluding public holidays and weekends)

How long does my order take to be delivered?

Deliveries are processed from Monday to Friday 9AM to 6PM. (Excluding public holidays and weekends).

Where can I track my order?

You may use the tracking number provided in your email to see where your parcel is. Alternatively, you may contact our Customer Service Team and they can assist you with tracking your parcel.

 

RETURNS & EXCHANGES

Due to Health Regulations, respiratory masks are considered personal items and may not be exchanged or returned for resale. Masks will be replaced only if defective in materials or construction. Please consider carefully before purchasing.

This mask is effective protection from toxic air pollution when used according to instructions. The mask is not a medical device and has not been medically proven to prevent disease.